Your friends, your family, and even people at work may ask you the question, “Can we count on you?” In essence, they are asking whether or not you are accountable. They want to know if you are the type of person to always keep your word and get the job done, and if you put all you can into your responsibilities. This On Demand lesson teaches you 10 behaviors to help guide you to becoming the dependable and reliable person those around you want you to be. With practice, and the information presented here, you will quickly become more accountable.

The possibility of encountering an active shooter at work is a terrifying one. However, by being prepared, you can help ensure you and your coworkers stay as safe as possible. This training video outlines indicators of violent behavior, how to respond to violent behavior, how to respond to an active shooter situation, and how to react when law enforcement arrives at an active shooter scene. Training of this type is important for all workers, and can be used in conjunction with your own company safety policies. Knowing responsibilities, being prepared, remaining calm, and following training helps ensure workers respond properly to a workplace emergency.

Acts of extreme violence have become all too common in today’s workplace. This online video training course demonstrates how to survive an active shooter situation. This course demonstrates the best options to improve survival. Viewers see examples of ways to increase their chance of survival in the situation of an active shooter in the workplace. This course shows learners how to evacuate, hide and work with law enforcement during an active shooter incident. Use this training to educate employees about the best ways to protect themselves in the event of an active shooter.

It is a frightening yet very real fact that active shooting incidents are occurring with regularity. As an employer, it is vital a plan is in place should such a terrifying event take place. This course examines what to do, including preparing for an attack, recognizing and surviving an attack, running and hiding from a shooter, fighting an assailant, and what to do when law enforcement arrives. Active shooters are a very real and dangerous threat to any place of business, so use this course among your staff to help put a solid plan in place should it ever need to be used.

Although still a very small percentage of all workplace violence incidents, active shootings are so devastating that it is imperative for all employees in every company to know how to prepare, plan for, and survive an active shooting should one occur. Beginning with a detailed description of what “active shooter” means, this course illustrates the profile characteristics of active shooters and spotlights how and why understanding an active shooter’s motives, actions, and behaviors can help prevent the potential shooter from becoming an active shooter. Teaching employees how to report potential threats, this course demonstrates how to prepare for such an event and the various ways to respond when an active shooting is in process.

The American with Disabilities Act (ADA) was implemented to ensure people with disabilities have an equal opportunity for employment and advancement. This course explains the ADA, what counts as a disability and the need to make reasonable workplace accommodations. It also discusses compliance and documentation requirements and the need to consult with your Human Resources department. Making this video training available to management staff on an annual basis can help keep ADA compliance top-of-mind and help your organization avoid ADA-related lawsuits.

The Americans with Disabilities Act (ADA) is the equal opportunity law for people with disabilities. This course simplifies the ADA for all employers with 15 or more people, and their employees who are involved in the hiring, evaluation, and dismissal processes. Beginning with an overview of what defines a disabled person and the disabilities addressed under the ADA and the ADA Amendments of 2008 (ADAAA), this course clarifies the rights of the employer, as well as the employment rights of the disabled candidate or employee. Present this course to all personnel whose job responsibilities involve the hiring, evaluation, and termination of employees so they are fully informed and compliant with the ADA and the ADAAA while also providing the most productive work environments for disabled workers.

The Age Discrimination in Employment Act of 1967 (ADEA) protects certain applicants and employees 40 years of age and older from discrimination based on age in hiring, promotion, discharge, compensation, or terms, conditions, or privileges of employment. The ADEA is enforced by the Equal Employment Opportunity Commission. In addition, the Older Workers Benefit Protection Act (OWBPA) federal law requires employers to offer older workers (those who are at least 40 years old) benefits that are equal to or, in some cases, cost the employer as much as, the benefits it offers to younger workers. This course covers the topic of age discrimination in the workplace. This course covers the ADEA and OWBPA, hostility and harassment in the workplace, and retaliation. Employers and employees should familiarize themselves with their obligations and rights, respectively, to ensure each party is covered. Use this course to make sure all employees follow the law and treat everyone in the workplace with dignity and respect.

All-Terrain Vehicles (ATV) are being used increasingly at work, making it imperative to know how to properly and safely operate one. This short instructional video provides information on how to correctly ride an ATV, conduct a pre-ride check, and properly navigate the vehicle on different terrains. ATVs can be a useful tool on a job site, helping you get from one point to the next while carrying a small load; however, one must remember to keep safety a priority. Learn about the safety precautions unique to using ATVs in an industrial setting with this online training.

For over 100 years, three sources have formed the basis for U.S. anti-trust law, the Sherman Act, the Clayton Act, and the FTC Act. Parties committing anti-trust violations face stiff penalties, including imprisonment and fines as high as 100 million dollars or more. This course explains anti-trust violations and provides a number of scenarios to demonstrate what is and is not legal. There are numerous ways harm can befall the consumer, whether through one corporation monopolizing the marketplace, multiple corporations agreeing not to compete with one another, and more. You are shown additional examples here, including whether certain conduct is proper when dealing with suppliers, mergers, and trade associations. You are also provided definitions for key anti-trust concepts such as price fixing, bid rigging, and illegal market divisions. Utilize the information presented in this training video to better understand anti-trust laws and identify where violations may occur.

Customers do not want to be lost in all of the rules government employees are usually required to follow. They simply want to be treated respectfully while having their needs met. The same is true for internal customers. This video-based online training course offers tips on recognizing internal customers opposed to external customers and how the same service steps can be applied to meet the needs of both groups. The last thing anyone’s wants is to dread going to work and having to deal with co-workers’ poor attitudes. It drains morale and production. With this training employees get a blueprint on how to treat each other well, which boosts morale.

No one can afford to lose sight of their customer needs. In the healthcare community customers are most often patients, but your co-workers are another type of customer. This training programs helps healthcare workers learn to recognize their internal customers and explores how to provide great service using the following the eight steps: identify your customers, determine your customers’ needs, make a plan, carry out the plan, show the right attitude, follow up, measure your progress, and how to be a good customer. Participants who complete this training are able to identify areas for refining their internal interactions and are ready to apply newly learned skills.

Respect is consideration for others. This may sound simple and straightforward, but this seemingly simple concept can have an enormous effect on a workplace. This video-based training shows you how to create a more respectful workplace by stopping disrespectful behavior in its tracks. To create a respectful workplace, everyone must value diversity. In other words, everyone must value each other as coworkers despite any differences they may have. Perceived differences are often breeding grounds for disrespect and discrimination; common differences include religion and culture. Furthermore, to judge someone by their appearance can easily lead to discrimination; how you intend your words to be perceived is unimportant, rather, it is their effect on the listener that determines their offensiveness. This course helps demonstrates offensive behaviors, and shows you how to correct these behaviors and replace them with respect. Utilize the information presented in this training lesson and do just that; learn that it truly is as simple as respect.

Asbestos has been around for a long time, and because of its unique uses, it was used in many items over the years. OSHA created a manual to help communicate the risks of exposure of asbestos in the workplace or in building materials that workers could come into contact with. This instructional video breaks down the important risks, preventions, and safety practices to follow while working with asbestos. The training also explains what asbestos is and how one can come into contact with it. The course also demonstrates the steps to take if one is exposed to asbestos. Use this course to help ensure the safety of anyone working with or around materials potentially made with asbestos.

The job interview and the process of hiring the right candidate can be one of the most difficult aspects of being a manager. Situational interviews are similar to behavioral interview questions, but they are focused on the future, and ask hypothetical questions, whereas behavioral interview questions look at the past. This course examines how to ask behavioral and situational interview questions and how that process should play out. It demonstrates techniques for asking these questions and evaluating whether the interviewee possesses the appropriate competencies to excel at the job in question. Utilize this course among your management team to foster a clear level of understanding how to conduct an interview focused on behavioral and situational questions.

Outbound calls are an effective method for acquiring and retaining customers. Yet, with only a few seconds to foster the customer’s trust, a poorly conducted outbound call can do more harm than good. Offering a clear and motivating overview of how to make an immediate, positive impact, this course teaches learners the core tenets of an outbound call that help create a quality experience for the customer. After learning how to professionally open the call, ask questions, and listen, learners are taught how to prompt the call to action, gain the customer’s commitment, and control the call while adding value, and when and how to conclude it. Use this course so all outbound callers engage your customers, professionally represent the company, and prompt the intended call to action.

There’s nothing worse than calling a business and being put on hold, or more frustrating than that, finding yourself unable to speak to a live person. This is the first in a two-part series on telephone etiquette and the delivery of amazing service. Being in a customer service role, you are often a customer’s first point of contact, so it is critical to master these skills. This course discusses appropriate answer time, telephone greeting, quality of listening, control of the call, and the importance of having strong product and service knowledge. Utilize this course among your customer service teams to empower them to be the best customer service representatives and agents they can be by honing these techniques. Be sure to continue with Award Winning Telephone Techniques Part 2.

There’s nothing worse than calling a business and being placed on hold or being frustrated by being unable to connect with a live person. This course is the second in a two-part series of modules on telephone etiquette and the delivery of amazing service. This course extends what was discussed in the first module and shares further award-winning telephone techniques to enhance an organization’s customer service offerings and to strengthen one’s own customer service skills. Customer service representatives are often a customer’s first point of contact, so it is critical to master these skills. The course discusses sales awareness, call conclusion, overall attitude, professionalism, and added value. Use this course to empower customer service reps to provide stellar customer service over the phone.

Returning to work after a long vacation, illness, or even just the weekend can sometimes put a strain on normal, daily safety practices. Without consistent safety habits, employees are working at a higher risk for accidents and injury. Upon returning to work, especially after a lengthy absence, it is crucial to reestablish safety habits to keep the workplace a safe, productive environment. This online training course offers tips, suggestions, and testimonials to help enforce why safety habits need to be reestablished when returning to work. Reviewing critical safety steps is covered, including the use of any personal protective equipment. Use this course to gain an overall understanding of why safety skills, work habits, and attitudes need to be brought back up to speed after spending some time away from work.

In 2010, a fatal explosion and fire took place at the Tesoro refinery in Anacortes, Washington. Due to the High Temperature Hydrogen Attack (HTHA), a nearly 40-year-old heat exchanger ruptured, exploding and fatally injuring 7 workers, making it the largest loss of life at the U.S. refinery since 2005. This course helps viewers to gain an understanding on the causes of High Temperature Hydrogen Attacks, how incidents such as these can occur and the importance of industry codes, standards and regulatory changes to reduce accident risks and hazards such as these. Ensure your employees have an appreciation for the dangers of heat and refinery explosions with this training course.

This course teaches you how to identify the hazards associated with benzene, where hazardous levels of benzene may occur, and how to prevent benzene from reaching hazardous levels. Under Coast Guard regulation 46 CFR 151 Subchapter O, cargo with benzene requires special handling such as the use of vapor control procedures. Regular inspection and maintenance of the controls is required, and personal protective equipment (PPE) should be worn. Viewers learn about Permissible Exposure Levels (PEL) for benzene, which include Time Weighted Average Exposure Limit and Short-Term Exposure Limit (STEL). This course also teaches what to do if you or a coworker has been exposed to benzene. Take this course to learn how to work safely around and reduce the risk of exposure to benzene.

The CAI ink plant massive explosion known as “The Thanksgiving Miracle” did not kill anyone, however it injured 10 residents, evacuated 300 residents and demolished 10 businesses. This course helps viewers to gain a better understanding of the life altering Danver event, how incidents such as these can occur and the importance of abiding by and revising Federal, State and City fire codes, standards and regulations to reduce accident risks and hazards such as these. Employees who complete this course gain a greater understanding of scope of these accidents, and understand the importance of taking measures to prevent them.

Without utilizing appropriate safeguard measures, a bloodborne pathogen exposure can result in illness, litigation, and other serious consequences. Therefore, the Occupational Safety and Health Administration (OSHA) has developed standards around Bloodborne Pathogens. This course seeks to instruct individuals in various organization types of the safe work practices related to bloodborne pathogens. This course provides an overview on bloodborne pathogens, discusses the importance of an exposure plan, routes of entry, critical precautions everyone must take, disposal and infection of contaminated materials, and the methods by which an organization should respond to an exposure. Use this course among staff at levels of your organization, particularly those who are at the highest risk.

Did you know you can contract a serious disease like hepatitis or HIV if you come into contact with another person’s blood? This training focuses on the precautions to be taken to prevent exposures to bloodborne pathogens. Contracting an illness from a bloodborne pathogen is easily prevented by following some common precautions. This training video provides an explanation of the types of bloodborne pathogens, many of which do not have vaccines to prevent a person from contracting them. OSHA training is required in all work places, and this course provides an overview of such requirements. This course demonstrates how to protect oneself including the use of gloves or other barriers necessary to prevent exposure. Employees learn to protect themselves from contracting diseases transmitted by bloodborne pathogens by following the simple safety procedures shown here.