This video starts with an example of how a customer, when ignored by a store’s staff posts an online video of his frustrating experience. A simple solution is illustrated: give the customer your undivided attention and avoid the bad publicity. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Most people agree organizational “silos” lead to a myriad of issues. The question becomes what are you going to do to tear down the walls and start working as a team? This online training helps organizations and individuals recognize how to be stronger by working together. This well-paced training video using sales and service as an example of two departments not working together to service internal or external customer needs. Some topics covered are how to recognize when department needs are being placed above customer needs, meeting internal customer’s needs, improving internal and external interactions and how to be more efficient as a team. Use this training to encourage employees to provide exemplary service inside and outside your organization.

Customers used to only tell a few friends about their experiences, but now reviews are posted all over the internet. The only thing more damaging than one negative review is many. This training video discusses how to interact with customers to ensure they have a great experience with your company. By showcasing the importance of customer interactions, this training video reiterates how customers are the reason businesses stay in business. Customers also like to be heard, and this video discusses how listening is an active and not passive experience. Communication is essential; by showing the customer you are listening, you are confirming your understanding of their material. Use this training for customer service course representatives or for anyone who interacts with customers.

Customer service in the public sector presents unique challenges to service professionals because most customers call or come in because of a need. Whether someone has a need or want they deserve to be treated with compassion and understanding. “Customer Service in Government: Think Like the Customer” provides a helpful reminder of the service people deserve. The training program begins by following a public employee on his day off as he runs errands involving the public sector. The poor service examples are followed by tips on what could have been done to make the experiences positive customer interactions. Employees benefit from friendly reminders to serve customer the way they want to be served.

Everyone wants to be treated respectfully. This holds true when we are interacting with members of the health care community. In this training video health care employees and professionals are reminded of their ability to impact the way the entire facility is viewed by a patient. Some of the tips in this video training include “moments of truth” and how to use them effectively. Instruction is provided on how to respond appropriately to patient needs, provide service recovery for when things go wrong, and provide clear communication and understand the significance of complaints. The instruction from this video is easily applied immediately to improve the quality of care for all your patients.

It costs businesses five times as much to find a new customer than it does to keep an old one. This training video gives practical tips for creating satisfied, long-term customers. This course shows how frustrating it can be to a customer who feels misunderstood. Viewers how listening carefully helps to correctly address issues and complaints. This video demonstrates the importance of meeting and greeting customers in order to make them feel welcome. This course showcases the examples of customer service mistakes and the appropriate remedies. Implementing the skills taught in this course helps increase customer satisfaction and retention in your workplace.

This online video training video educates viewers on the importance of leadership for managing employees who offer customer service. The video uses examples of poor customer service to teach supervisors how to improve the way they train employees to interact with customers. This video explains the connections between how supervisors lead and how employees behave toward customers. Viewers learn how to empower their employees to better service the customers and how to turn problems around. Use this video training to better understand the value of training employees in good customer service practices.

89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service. This course teaches employees how to greet and view each customer who walks into your store or contacts your company by phone or online. Furthermore, this course shows customer service personnel the importance of the relationship between communication skills and great customer service. Beginning by explaining how to develop an effective customer service mindset, this course shows employees how to adjust their attitudes toward themselves and the mission and value of their jobs. Building upon these two fundamentals, the course explores effective phone techniques, so customers know they are important, respected, and deserving of individualized attention. Present this course so all customer service and call center employees develop the communication skills needed to accelerate sales and encourage repeat customers.

The cost of getting a new customer is seven times more expensive than retaining an existing one. So, businesses providing great service to all customers, especially those who become difficult, are positioned for continuous growth. By teaching customer service personnel how to understand, approach, and communicate with a difficult customer, this course empowers customer service personnel to contribute to the company’s growth rather than deter it. Emphasizing the actions and behaviors that can frustrate customers, this course teaches techniques for handling a perceived difficult customer and shows employees why and how to welcome a complaint. Present this course so all customer service employees learn how and why properly handling difficult customers translates to more sales and customers.

Customer service is how a company interacts with their customers. 76% of consumers believe the customer service they received shows how the company values them as a customer. This statistic demonstrates how critical customer service is to an organization’s success. This video training explores customer service and how to excel. Customer service starts as soon as the customer steps in the store or logs onto the website. This video training educates viewers about customer habits and statistics. Use this video to educate viewers about how to excel at customer service.

Poor customer service leads to customers finding another place to do business, and great customer service builds a loyal customer base. There are four keys to building great rapport with customers that, when used in combination, help ensures your customers will continue to support your business. This training course uses various customer service scenarios to explain the four concepts in action. This video training is appropriate for all people who interact with customers, whether they are in retail, sales, or customer support. The video emphasizes how providing service that requires minimal effort from your customers keeps your customers coming back, and may even result in them spreading the word about your great service.

Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This training explains how and why companies should focus on customer service in order to excel. Providing several sources of communication between customer service and customers is vital to a company’s success. Management also plays a role. A good manager does several things to ensure quality is being delivered to the customers, among other things, which are outlined in this video. Employees are the backbone of a company. Their perspective on customer service also matters. They are the ones who listen to and talk to the customers. This course helps everyone understand the role of the manager and employee in customer service. The customer is ultimately the one who makes the business, and the manager, employees, and company need to value one another. Use this course to learn how great customer service can turn a first-time buyer into a lifetime customer.

American companies lose over $62 billion each year because of poor customer service. Here is your opportunity to make a difference, increase sales, and excel. This course is geared toward those who want to beef up their customer service delivery and skills. This course introduces the unique art of customer service, qualities of a good customer service representative and the best practices for hiring and training. Utilize this course among customer service leaders in order to help your organization provide stellar service and maintain a loyal customer base.

This Video On Demand uses the humorous, personal experiences of the narrator, Cliff, to present examples of poor customer service in multiple environments. The video training emphasizes the need to treat customers with respect, be sincere and friendly, and to help problem solve. Takeaways from this entertaining video includes the importance of acknowledging the customer, maintaining neatness, always putting people first, solving the customer’s problem, being sincere, saying “You’re Welcome,” and thanking customers for their patronage. Poor customer service is the main reason businesses lose patrons, and word of bad service travels fast. This video puts the viewer in the customer’s shoes and effectively demonstrates what poor service looks like and how to deliver good, friendly service.

The danger potential for those who work with certain machinery can vary from minor abrasions to major cuts requiring surgery. Learning how to avoid these accidents is essential. This training demonstrates the types of gloves used for different tasks, and why it is important to make sure they are worn. Different materials are used for different gloves, depending on the material being worked with. Glove care is also important in maintaining the protective equipment’s effectiveness.

Most successful data breaches can be traced back to human error. With a little training, your employees can help keep themselves and their organization better protected. This first part in a series on cyber security awareness asks why you should care about data breaches. This course shows an interview with a hacker who takes a deeper dive into what drives hackers. By taking this online course to become more aware of cyber security, you can help to protect your customers and prevent financial loss.

Successful phishing attacks can cost a mid-sized enterprise well over a million dollars, and while phishing attempts in 2017 increased 65%, those companies that instilled sound phishing (including spear-phishing and vishing) defense practices and policies were able to dramatically reduce their susceptibility rates. This course, the second in a five-part series, explains the necessary practices and policies for employees to protect themselves and the company from hackers’ efforts to gain sensitive and confidential company information. In clear and simple terms, employees learn the phone and email social engineering techniques hackers use to manipulate employees and stimulate their curiosity to get them to take an action to compromise the company’s cyber security. Use this course to ensure employees do not inadvertently give sensitive company information to hackers via email or phone.

This training course is the third part of a five-part series on cyber security awareness. This video training explores malware. This section educates viewers about what malware is and how it is used. The course goes on to share how to protect your computer from malware. Preventing malware is less expensive for a business than removing malware. Use this video to educate employees how to prevent malware on your computers.

It is a common practice for people to use one or two passwords for many different accounts online. Unfortunately, using the same password to access banking, social media, retail, and other accounts makes it easier for hackers to break in and steal private information. This training course, the fourth in a five-part series, teaches employees how to manage passwords to increase protection against hacking. Viewers are taught the importance of having a different password for each account, and how to create strong passwords. This course also explains the value of using online password management tools. This frees the user from having to keep track of multiple passwords. Viewers also learn about utilizing two-factor authentication. Complete this training course to learn how to master password management and put up a strong defense against being hacked.

The fifth and final part of this series on cyber security awareness, continues to explore digital risks via an interview with a black hat hacker. These risks may come from benign activities such as using the Wi-Fi hotspot at your local coffeeshop or hotel. This part of the series explains these hazards and provides tips to protect yourself when you need to use the internet in public. This lesson demonstrates the steps you can take when browsing the internet to decrease the risk of becoming the victim of a cyber-attack. We all use the internet on a daily basis. Therefore, it is important to know how to best protect ourselves and our personal information. Utilize the material provided in this training video and make yourself, and your data, more secure.

Most cyber breaches occur by way of naïve employees. This training focuses on how to prevent hacking and data breaches. One easy way hackers get through security systems is through passwords, which is why we must create strong passwords and change them regularly. This course explains how hackers get information so employees can become more skilled at protecting their information. There are clues, shown in the training, to help employees recognize red flags when receiving emails. Other ways security can be affected are through the lack of security updates at companies, wireless connections and the use of USB drives. This course explains the best practices employees should follow to avoid being the weak link in an organization’s network.

This training focuses on how to protect oneself from sharing data without knowing it. Most users do not mean to give their information away, unfortunately even accidentally permitting access is exposure. This can happen through hackers who target private information or accidental exposure. This course shows employees how accidental data breaches can occur, and how to safely disclose personal or sensitive data when necessary. The training demonstrates strategies to avoid these breaches. These strategies can be as simple as checking an email twice before sending it. Making sure one pays attention to security policies is important too. Finally, this course explains social engineering, and how people use these techniques to acquire data. This course gets your employees thinking more critically about the way they share sensitive information and shows them the steps to take to be more protective of data.

Data security is all about keeping private data private. Malicious attacks on data are not new, and they are also not going away. So long as there are computers, the Internet, and stored personal data, the threat of an attack will exist. This course explains the most common ways data is breached, including insider theft, hackers, or simple human error. Learn about other ways your data can be breached, as well as who these attackers are, through the information presented here. This course explains the laws regarding data breaches and identity theft, and what you can do as an employee to prevent a data breach from occurring. Use this course to help employees get in the mindset of why cyber security is critical and what their part is when it comes to protecting data.

Inconsistencies in the handling and care of sensitive personal and business data have resulted in millions of unintentional breaches in data security. This course demonstrates the things you can do physically and technically to protect sensitive information. This course covers some critical ways to ensure sensitive information is handled properly. Topics discussed include physically protecting sensitive information, issues with using public networks, data encryption, data destruction, and the reporting of data incidents. Use this course with all your employees to ensure everyone follows the proper methods to protect sensitive information in the workplace and on-the-go.

This video, originally produced by the Chemical Safety Board, discusses the deadly hazards associated with disposing of confiscated or dysfunctional fireworks, for which there are no industry or federal guidelines. It discusses the need for a thorough hazard analysis of processes used to dispose of fireworks. It explains the National Fire Protection Association’s recommendations to discourage the disassembly of fireworks as a method of disposal and minimize the accumulation of explosive material, as well as other recommendations to align fireworks disposal with other best practices in hazardous waste handling. This video is appropriate to give anyone working with fireworks or responsible for storing or disposing of them an appreciation for the safety procedures they need to follow.