Our November 4th, 2025 Release marks a major milestone in that mission with the introduction of the all-new Rider Availability, a game-changing enhancement designed to simplify how agencies coordinate rider schedules and optimize their workforce.
Alongside this release, we’ve delivered a series of powerful improvements to asset management, report scheduling, and password workflows to ensure a more connected, efficient, and user-friendly experience across the entire VAIRKKO platform.
The Rider Availability: A Smarter Way to Schedule
Scheduling coordination between riders and administrators has never been more intuitive.
With the Rider Availability, EMS agencies can now seamlessly collect and manage rider availability, eliminating the back-and-forth communication that often leads to scheduling delays or conflicts.
Key Highlights:
- Rider Portal Calendar Interface: Riders can now easily select and submit their availability through a modern two-month calendar view.
- Smart Conflict Prevention: Automatically prevents double-booking by excluding existing scheduled shifts from selectable dates.
- Availability Management: Riders can view and remove their submitted availability directly within the Rider Portal — no more calls or manual updates needed.
- Administrator Configuration: Admins can fully customize how riders submit availability, aligning with agency-specific scheduling preferences.
- Scheduler Integration: Visual indicators now display rider availability directly within the scheduling workflow, allowing schedulers to make faster, more informed decisions.
Together, these improvements streamline collaboration between administrators and riders — helping agencies fill shifts faster, reduce confusion, and maintain operational readiness.
Rider Management Enhancements: Greater Flexibility, Better Oversight
Managing riders is now easier than ever. Administrators can edit rider profiles post-creation, ensuring data accuracy without account duplication.
We’ve also introduced a Rider Flagging System, empowering agencies to mark riders who require special attention or restrictions – providing an extra layer of safety and administrative control during shift assignments.
Asset Management: Closing the Lifecycle Loop
Assets are the backbone of field operations. Our latest update gives agencies more control and visibility throughout the asset lifecycle:
- Missing Asset Classification: Mark and track missing assets directly within your cycle count process.
- Disposed Asset Recovery: Restore previously removed or disposed assets with a single click.
This ensures complete accountability and transparency across every piece of equipment your organization manages.
Reporting: Smarter Data, Deeper Insights
Data is only as valuable as its accessibility. That’s why we’ve expanded report scheduling capabilities, giving administrators the flexibility to automate delivery of key operational data.
We’ve also added employee badge IDs and shift information to relevant reports — ensuring decision-makers have a comprehensive view of workforce performance.
User Experience Improvements: Consistency Across Every Workflow
Our Unified Password Reset Workflow now extends to temporary and administrator-initiated resets, creating a consistent experience for both new users and system administrators. This enhancement reduces confusion, improves user onboarding, and maintains platform security across all scenarios.
Want to Learn More?
For a full breakdown of new capabilities or to see the Rider Availability in action, contact your VAIRKKO representative or click here to contact us today!